Let's talk about the equipment in your plant.
VULKRON contact and frequently asked questions.
Request a demo, a quote or an answer to a technical question. If you're presenting it to purchasing or IT, read what the purchasing committee asks.
Choose how you'd like to talk with us.
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Form
Tell us what you want to see or what your question is, and we'll reply by email.
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WhatsApp
The message already includes the fields; just fill them in. Message us on WhatsApp
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Phone
Write to us
Request sent.
Thank you for writing. If you'd rather talk first, call +52 81 2078 2125.
What happens after you write to us.
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Your message
You tell us which equipment concerns you and what you want to see.
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The demo
We show you VULKRON with sample data and answer your questions.
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The survey
If you decide to move forward, the next step is the on-site survey at your plant; your quote comes from it. How we quote
Questions from the purchasing committee.
How contracting works
How much does it cost?
We don't publish prices: it is quoted per site, not per user, after the on-site survey at your plant. How we quote
What does the rollout include?
VULKRON Engineers get it running with your plant: they set up your equipment, propose your routines and train whoever runs VULKRON at your plant; your queries are included in the monthly fee. What VULKRON Engineers do
What if I don't have a list of my equipment?
Each asset is added from its manufacturer's data sheet or surveyed at your plant; whatever you already have in Excel or CSV can be imported directly. Your plant approves each entry.
I don't have a fire protection engineer. Do I need one?
No: VULKRON Engineers answer your fire and electrical questions. What VULKRON Engineers do
Standards and inspections
Which standards does VULKRON adapt to?
Your criteria are built from NOM-002 for fire, NOM-029 for electrical, the NFPA standards your plant adopts and your corporate standard. The details are in Fire Protection and in Electrical Safety.
What do I hand over to the auditor, the insurer or the STPS when they inspect?
The PDF report from the record, with the evidence of each maintenance, ready to hand to the auditor.
Does VULKRON verify or certify compliance?
It does not verify or certify your plant's compliance, nor does it replace the employer's obligations: appointing the safety officer, training staff and brigades, hiring accredited service providers or obtaining the verification reports the authorities or your insurer require. The VULKRON STUDY function certifications are something else: credentials for the professional, earned through training and an exam.
Your operation and your systems
Does it work where there is no signal?
Yes. The app works offline and syncs when the connection returns. About the app
Does it connect to my equipment? Is it telemetry?
No. VULKRON has no sensors and does not connect to your equipment: each asset's condition is recorded when someone performs its routine in the field.
Does it replace my maintenance software or my machine monitoring?
No. It works alongside the software your plant already uses and integrates on a custom basis with SAP, Oracle, IBM Maximo and other systems, within the agreed scope.
We already have safety software. Which part does VULKRON cover?
The equipment side: making sure every fire protection and electrical system has its routine, its criteria and the evidence of each maintenance. VULKRON does not record incidents or work permits.
Your people and your information
What happens to my information if I work with a contractor or change contractors?
Your contractor joins at no cost, with access only to what your plant assigns, and you can revoke that access. The criteria and the record belong to your plant: the contractor does not take them to another client and, if you change contractors, the information stays intact with you. How it is protected
Where is my data stored?
On servers in Mexico and LATAM, with encryption in transit and at rest, automatic backups and compliance with applicable data protection regulations. Roles and permissions by site and by function define who sees what. Security and data
Don't see your question on the list?
Bring it to the demo or send it via WhatsApp.
